Relay2: High-Capacity Hotel Delivery Robot for Enhanced Guest Experiences

by | Jun 5, 2023 | Service

Relay Robotics, Inc., a manufacturer of autonomous service robots for the hospitality industry, announced yesterday its new robot, Relay2, at the NYU International Hospitality Industry Investment Conference. With double the capacity of previous models, Relay2 maintains a sleek design to ensure guest engagement and satisfaction.

Relay Robotics Relay2

The introduction of Relay2 comes at a crucial economic juncture as the leisure and hospitality sector struggles to fill over 402,000 job vacancies. According to the recent AHLA Survey on hotel staff shortages, a staggering 87% of hotels are currently understaffed.

Leveraging Relay’s elevator technology, Relay2 seamlessly integrates with elevators from major companies such as OTIS, Schindler, TK, Mitsubishi, KONE, and more. This feature allows Relay2 to navigate throughout the hotel, enabling deliveries from the front desk or kitchen directly to guest rooms, with an average delivery time of 4 minutes.

Relay robots are in use in hotels and resorts such as Hilton, Hyatt, IHG, LUMA, Mandarin Oriental, Marriott, Radisson, Sonesta, and Wyndham. The robots are available for subscription on a monthly basis or through RaaS (Robots as a Service).

by: Jill Madison

by: Jill Madison

Raised in New York City by parents who are electrical engineers, Jill was easy prey for entry into the field of electrical engineering, where she worked on designing engine control systems for a number of large auto manufacturers. She developed an "interest" in robotics during this period of time and decided to fuel her interest by reporting on the topic.

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